Members of the platform have expressed outrage after an update resulted in items being listed as the wrong size.
The popular resale platform has updated its measurement guidelines for women's and children's garments without notifying all users about the change.
Digital Channels Backlash
Countless users and merchants have taken to social media stating that platform listings now display a different size category compared to what was initially listed as a result of the reclassification.
The company said the revised method more closely matches comparable marketplaces.
The platform has recommended to check their listings and manually change the size if necessary, causing user dissatisfaction.
Sizing System Updates
Before the change, the sizes had both one number and one letter, for instance S/8 or M/10.
The revised method features a letter and a range such as S/UK 8-10.
With some products, the measurements have been reclassified - like an L measurement was formerly size 12 but currently displays as UK 16-18.
Member Accounts
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, based in Glasgow, stated items she posted featuring size 14 markings were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they may become frustrated," she explained.
Manual Updates
Charlotte Lunn, from Derby, stated she felt frustrated because the modification necessitated personal updates the sizing for "all her products".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she said.
Platform Context
The service features exceeding 100 million members, including 18 million in the UK.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This represents another occasion where an unanticipated change within the service has received backlash: last year, the platform withdrew an update to its shipping options following member complaints.
